GoToLiveChat is Live Chat Platform to talk to your customers and website visitors in real time. In other words it goes on your website so you can talk to them and they can talk to you.
You can provide instant service to your customers while they are still on your site. Help them find what they need and show them what they are looking for.
No downloads and no set up fee. Simply paste few lines of html code to your website and get connected with your website visitors right away.
Best of all, GotoliveChat works on the go. The agents can reply to the chat via web dashboard or mobile devices. You can reply from anywhere anytime through IOS app without sitting in front of computer all the time.
If your visitor has become confused, they might leave and never return. That’s just too big risk. With Gotolivechat you can even keep detail records of who they are, their email address, location, which page are they browsing currently and their browsing history on your website. All of this will help you in your conversation with them.
You can chat with multiple people at once and even have the tool s starts the chats automatically based on pre-define rules like how long the person is on the website, based on their location or the page which they are browsing.
Not only that, you can deliver exceptional customer service with Gotolivechat Helpdesk. Website visitors can simply create the helpdesk ticket from the chat box. Email notification will be sent once the ticket is updated.
Want to create announcement on your website? No problem. You can show promotions and special messages on your website as popup without changing any line of code.
Want to save time in a chat? You can create pre-made message to make your communication fast.
You can add as many department as you want and your chats will be routed according to the department.
Instead of popping out which can be annoying the chat box stays on the page. You can highly customize chat box to fit your company image.
You can also ask pre-chat questionnaire before starting the chat to help your customer in a better way.
These interactions are analyzed which give you insight in your support operation so you will know what kind of questions people ask, from which country you are getting most chats and much more. (Reports)
And that’s what Gotolivechat is for, bringing businesses and their customers closer together. So try us today at no cost and see how your business will benefit by turning your website visitors into customers.